Refund and Cancellation Policy

1. Free Career Compass

ET Compass is free, so nothing is charged and there is nothing to refund.

2. Paid programmes

This policy covers programmes and products that you pay for on our Services.

3. When you get a refund

• ET cancels the batch or programme and you do not want to move to the next batch: full refund of the amount you paid.
• You ask within 48 hours of your payment, and the batch confirmation email has not yet been sent: full refund. Whichever happens first closes the window.
• You were charged by mistake, or twice for the same thing: refund of the extra amount.

4. When there is no refund

• After the batch confirmation email has been sent, except if ET cancels the batch.
• If you join a batch after its confirmation email has been sent, there is no refund window. This is shown to you before you pay, and you must agree to it.
• If you are removed from a programme for breaking the Terms of Use.

5. Moving to another batch

If you cannot attend after the confirmation email, you may move once to the next available batch of the same programme, if you ask us in writing before the batch starts. A second transfer is not available.

6. The batch confirmation email

About 2 to 3 days before a programme starts, we send the batch confirmation email with the dates and details. The time that email is sent is the cut-off for requests in section 3.

7. How to ask, and how long it takes

• Write to payanam@ennithuniga.com from your registered email with your name, mobile number and payment reference.
• We reply within 2 working days and tell you if the request is approved.
• An approved refund goes back to the original payment method within 7 working days. Your bank may take a few more days to show it.
• We refund the full amount you paid. We do not deduct the payment gateway's fee.

8. Complaints

If you are unhappy with a decision, write to William Joshua, Enni Thuniga at payanam@ennithuniga.com. We acknowledge within 48 hours and aim to resolve within one month.